Shipping Policy

Last Updated: October 2026

At Zellashop, we carefully process and ship every order to ensure your watch reaches you safely and securely.

1. Order Processing

Orders are generally processed within 1–2 business days after the order is successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation with your tracking details, where available.

2. Delivery Time

Our estimated delivery time is:

India: 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and certain non-serviceable locations may require additional delivery time.

3. Shipping Charges

We currently offer Free Shipping on eligible orders across India.

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

4. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

COD availability may depend on your delivery address, order value, courier serviceability and other verification requirements.

We reserve the right to verify COD orders before dispatch.

5. Order Tracking

Once your order has been shipped, you will receive tracking information through the contact details provided during checkout.

You can use the tracking information to follow your shipment's progress.

Please allow some time for the tracking information to become active after dispatch.

6. Delivery Delays

While we work with reliable delivery partners, occasional delays may occur due to:

• Weather conditions

• Public holidays

• High order volumes

• Courier network disruptions

• Incorrect or incomplete address information

• Remote or hard-to-reach locations

• Other circumstances beyond our reasonable control

If your order is delayed significantly, please contact our customer support team with your order number.

7. Incorrect Address

Please ensure that your shipping address, phone number and other delivery information are accurate before placing your order.

If an incorrect or incomplete address is provided and the order cannot be delivered, additional shipping charges may apply for re-delivery.

If the order is returned to us because of an incorrect address, refusal to accept the shipment, or repeated failed delivery attempts, the applicable shipping or return charges may be deducted from any eligible refund.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts.

Please ensure that someone is available to receive the package and that your phone number remains reachable during the delivery period.

Repeatedly refusing or missing delivery attempts may result in the order being returned to our warehouse.

9. Damaged Package

If your package appears visibly damaged, opened or tampered with at the time of delivery, please take photographs or a short video before opening the package and contact us as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy for eligibility and resolution procedures.

10. Delivery Confirmation

An order may be considered delivered once the courier partner's tracking system confirms successful delivery to the provided shipping address.

If your tracking shows “Delivered” but you have not received the package, please contact us immediately so that we can assist with the courier investigation.

11. Contact Us

For questions regarding your shipment, please contact our customer support team.

Please include your order number whenever contacting us regarding an existing order.

Zellashop
Timeless watches. Refined design. Made for every moment.