Refund policy

Return & Refund Policy

Last Updated: October 2026

At Zellashop, we want you to be completely satisfied with your purchase. If your watch arrives damaged, defective, incorrect, or you are not satisfied with your purchase, you may request a return in accordance with the terms below.

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and unworn.

  • Be in its original condition.

  • Include the original packaging, box, tags, accessories, warranty card, and other items supplied with the order.

  • Not show signs of scratches, damage, alteration, or misuse.

Products returned without their original packaging or with signs of use may not be eligible for a return.

2. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Different from the product you ordered

  • Missing any essential component

please contact us within 48 hours of delivery.

For damaged or incorrect orders, please provide clear photographs and/or a short unboxing video showing the product and packaging. This helps us investigate the issue and process your request faster.

If the issue is verified, Zellashop may provide a replacement or refund, depending on product availability and the nature of the issue.

3. Change-of-Mind Returns

If you simply change your mind about your purchase, the product must meet all return eligibility requirements mentioned above.

The product must be returned in unused, unworn and resalable condition.

Return shipping charges, where applicable, may be deducted from the refund amount for change-of-mind returns.

4. Non-Returnable Situations

A return may not be accepted if:

  • The watch has been worn or used.

  • The product has scratches, dents or other signs of use.

  • The product has been modified, resized, repaired or tampered with.

  • Original packaging, accessories or warranty documentation are missing.

  • The return request is made after the applicable return period.

  • Damage has occurred due to misuse, accident, improper handling or normal wear and tear.

5. How to Request a Return

To request a return, contact our customer support with:

Order Number:
Name:
Phone Number:
Reason for Return:
Photos/Videos of the Product:

Our team will review your request and provide the next steps.

Please do not send a product back to us before receiving return instructions from our support team.

6. Return Inspection

Once the returned product reaches us, it will be inspected to verify that it meets our return conditions.

If the return is approved, we will process the applicable refund or replacement.

If the product does not meet the return requirements, the return may be rejected and the product may be sent back to the customer.

7. Refunds

Once your return has been approved, the refund will be initiated to the original payment method, where applicable.

For prepaid orders, refunds will generally be processed to the original payment method.

For Cash on Delivery (COD) orders, you may be asked to provide valid bank account or UPI details for processing the refund.

The time taken for the refund to appear in your account may vary depending on the payment provider or bank.

8. Refund Deductions

Where applicable, the following may be deducted from the refund:

  • Return shipping charges for eligible change-of-mind returns.

  • Any amount required to account for damage, missing components, or reduced value caused by handling beyond what is necessary to inspect the product.

No unjustified deduction will be made from an approved refund.

9. Exchanges

If you receive a damaged, defective or incorrect product, we may offer a replacement where the same product is available.

If the replacement is unavailable, an eligible refund may be provided.

10. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.

11. Shipping & Return Responsibility

For products that are verified as damaged, defective or incorrectly supplied by Zellashop, we will provide an appropriate resolution in accordance with our policy.

For eligible change-of-mind returns, return shipping costs may be borne by the customer.

12. Contact Us

For return or refund assistance, please contact Zellashop through our official customer support channel.

Please include your order number in all communications so that we can assist you quickly.

Zellashop
Timeless watches. Refined design. Made for every moment.